Cancellation policy

Contact customer care with your order reference as soon as possible. We accept cancellations before dispatch and refund verified payments, including any delivery charge paid. Cancellation is confirmed only when customer care has checked the fulfilment status and acknowledged the request.

We cannot stop or change a parcel already handed to the courier. Contact us for delivery assistance and use the 7-day return process after delivery for eligible items. A request to cancel does not automatically cancel the order.

Contact us immediately. Changes are subject to packing status and availability; we will explain any difference before you agree. If an order cannot be amended before dispatch, the normal return/exchange terms apply.

If an item is unavailable, the destination cannot be served or an order cannot be fulfilled, we will contact you and refund the verified payment for the unfulfilled portion. We do not substitute a different product without your agreement.

For an approved cancellation that needs no return, we initiate the refund within 7 working days of approval. Bank/UPI credit time depends on the provider. See the refund policy for payment methods, partial refunds and tracking a missing credit.

Anvira Store Surat Airport, Dumas Road, Surat, Gujarat 395007, India Email support@anvira.online or call +917555325054. Hours: Monday–Saturday, 10:00 AM–6:00 PM IST. Include your order reference and reason for contacting us.