Clear Anvira information3 topics
Product-specific returns
Return eligibility depends on the product and claim. Do not assume change-of-mind returns are available, especially for food, hygiene items or used products. Confirm the applicable conditions before purchase.
Damaged or wrong items
Contact us within 48 hours of delivery if an item is damaged, leaking, or different from your order. Include your order ID, photos of the outer parcel, product packaging and the affected item. Keep the packaging until we resolve the case.
Resolution
We will review the evidence and may offer a replacement or refund where the claim is confirmed. Do not discard the product before we respond.
Still need a hand?
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